Report Facility Fault & Defect | Department of Public Works Harare Province

Public Facility Defect & Maintenance Portal

Direct service line for logging infrastructure hazards, breakdowns, and maintenance requests across Harare Metropolitan Province.

Critical or Life-Threatening Emergency?

For immediate emergencies such as collapsed structural elements, active live electrical wire exposure, severe flooding, or major gas leaks in public buildings, call the Harare Provincial Rapid Response Team immediately at +263 242 793700 / +263 77 739 0875 before logging a ticket online.

Infrastructure Defect Logging Form

Government Facility / Complex Name *

Specify the official institutional property name.

Administrative District / Location *

Client Line Ministry / Agency *

Defect / Fault Category *

Urgency / Severity Level *

Specific Room / Wing / Block Location *

Detailed Description of Defect / Symptoms *

Reporting Officer Name *

Official Phone / WhatsApp Number *

Official Email Address *

Upon submission, a unique Ticket Reference ID will be generated and routed to the Harare Provincial Public Works CMMS maintenance depot.

PUBLIC WORKS | Harare Metropolitan Province

Public Facility Defect & Maintenance Portal

Critical or Life-Threatening Emergency?

Infrastructure Defect Logging Form

Maintenance Ticket Successfully Logged!